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Operations Management

3 Credits | 300 Level | 38 Contact hours

Operations management; sustainability and supply chain management, Jay Heizer, Jesse H. Jones. Twelfth edition (2017). ISBN 10: 0-13-413042-1.

This course covers topics related to decision-making concepts of operations planning, implementation, and control. Students will develop a strong theoretical foundation to effectively forecast and analyze customer service inventory management processes, just-in-time productions, supply chain management processes, and quality assessment/improvement in services and manufacturing.

Chapter 1 - Introduction to operations management
Chapter 2 - Operations Strategy for Competitive Advantage
Chapter 4 - Forecasting
Chapter 5 - Design of Goods and Services
Chapter 6 - Managing Quality
Chapter 7 - Process Strategy
Supplement 7 - Capacity Planning
Chapter 8 - Location Strategies
Chapter 9 - Layout Strategy
Chapter 11 - Supply Chain Management
Chapter 12 - Inventory management
Chapter 16 - Lean Manufacturing

Upon successful completion of this course, students will be able to:
• Recognize the need for alignment between a company’s operations and its strategic and sustainability goals.
• Predict future sales revenues for a variety of conditions.
• Assess and manage inventory levels to meet demand effectively and efficiently.
• Demonstrate an understanding of the relationships established between the industrial side of the organization and the other basic company functions.

Class Attendance 10%
Exams (4) 80%
Case Presentation & Kahoots 10%